Terms of Use

01. Definitions

1.1 Service and Platform Terms

• TrueWit: A service operated by CUTECALL GLOBAL LIMITED ("we," "us," or "our")
• Service: All features, programs, and content available through TrueWit
• Platform: The TrueWit website and mobile application, together with the related services.
• User: Any individual or entity accessing or using our services ("you" or "your")

1.2 Testing and Training Terms

• IQ Score: A numerical result generated by our proprietary educational assessment algorithm
• Brain Training Programs: Interactive cognitive exercises and activities available on our platform
• Training Content: Educational materials, exercises, games, and assessments

1.3 Subscription Terms

• Subscription: Recurring paid access to premium features
• Trial Period: The initial access period for the offer selected at checkout. The $1 / 3-day website offer provides paid initial access, rather than a free trial.
• Standard Subscription: Recurring paid access following trial period at the price and interval indicated on the checkout page
• Billing Cycle: The frequency of subscription charges as indicated on the checkout page
• Billing Entity / Merchant of Record: CUTECALL GLOBAL LIMITED, trading as TrueWit.

02. Welcome and Introduction

2.1 Platform Overview

TrueWit provides cognitive assessment and training services for educational purposes.

2.2 Agreement to Terms

By accessing or using TrueWit:

• You agree to these terms and conditions
• You acknowledge that you have read our Privacy Policy
• Accepting these Terms and reading our Privacy Policy do not constitute consent to data processing. Where separate consent is required by applicable law, we will request it separately.
• Where required by applicable law, we will obtain your consent before introducing changes to processing that require your consent.
• You acknowledge our service limitations

2.3 Access Methods

These terms apply to all service access methods:

• The TrueWit website
• The TrueWit app on iPhone
• The TrueWit app on iPad
• The TrueWit app on Android phones and tablets
• Any future access methods

03. IQ Testing and Training Disclaimers

3.1 Educational Entertainment Purpose

TrueWit provides IQ testing and brain training services for educational entertainment only. Users acknowledge and agree that:

• Our services are not professional psychological tools
• Tests are not equivalent to clinical IQ assessments
• Results are for personal interest and entertainment
• Scores should not be used for academic, professional, or medical purposes

3.2 Testing Limitations

Test results may not reflect your actual intelligence or cognitive ability. Factors that can affect results include:

• Environmental conditions
• Physical and mental state
• Time of day
• Testing environment
• Device performance and connection quality
• Personal stress levels
• Familiarity with testing format

3.3 Training Program Disclosure

Regarding our brain training programs:

• Content is based on general cognitive exercise principles
• Effectiveness has not been independently verified
• Individual results will vary significantly
• Progress in games may not translate to real-world cognitive improvement

3.4 Professional Advice Notice

Our services do not replace a professional assessment. Consult a qualified professional for:

• Clinical intelligence testing
• Cognitive health assessment
• Educational or career guidance
• Medical or psychological evaluation

04. Acceptance of Terms

4.1 Agreement to Terms

By downloading, accessing, or using the TrueWit app and services, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of these terms, you must not use our services.

4.2 Digital Content Consent

Completing a purchase does not, by itself, waive your statutory right of withdrawal. For paid digital content not supplied on a tangible medium, the exception under Article 16(m) of EU Directive 2011/83/EU applies only where applicable: delivery has begun with your prior express consent, you have acknowledged that you will lose your right of withdrawal when delivery begins, and we have provided the required contract confirmation, including confirmation of that consent and acknowledgment. These requirements must be met separately from payment. Withdrawal rights for digital services are determined under the rules applicable to those services.

4.3 Modifications to Terms

• We reserve the right to modify these terms at any time
• We will notify users of material changes via email
• Changes become effective for new users immediately upon posting
• Changes become effective for existing users 30 days after notification
• Your continued use after changes indicates acceptance of updated terms

05. Account Eligibility and Security

5.1 Age Requirements

• Minimum age: 18 years
• Be of legal age in your jurisdiction
• Age verification may be required

5.2 Account Creation

• One account per user
• Provide a valid email address
• Provide accurate account information
• Keep your account information up to date

5.3 Security Requirements

• Keep your email account secure
• Keep your access codes private
• Report any unauthorized access to your account
• Keep your account information accurate

5.4 Prohibited Activities

• Multiple accounts
• Credential sharing
• False information
• Unauthorized access
• Security bypasses

06. Subscription Services

6.1 Subscription Options

Paid Initial Website Access:

• Website offer: $1 for three days of paid initial access
• The initial $1 charge covers the first three days only; recurring subscription charges follow unless you cancel before renewal
• Full access to all premium features
• The website subscription automatically renews when the three-day initial access period ends unless canceled before that time

Recurring Subscription:

• For the $1 / 3-day website offer, the first recurring charge is due when the three-day initial access period ends
• Before purchase, we must disclose the recurring price, billing interval, and next charge date at checkout
• Full access to all premium features
• Cancel anytime before renewal to avoid charges

Price Transition:

• During the $1 / 3-day website offer: $1 for three days of initial access
• After the initial website access period: the recurring price indicated on the checkout page, billed at the interval shown
• To avoid the first recurring charge, cancel before the initial access period ends. Open the Stripe customer portal using the subscription management button in the app settings, or request cancellation at [email protected].

Apple In-App Purchase: Subscription offers, prices, introductory periods, renewal dates, and billing intervals are shown when you purchase through the App Store. App Store offers are separate from the $1 / 3-day website offer. To manage or cancel your subscription, use your Apple Account as described in Section 6.3.

Google Play In-App Purchase: Subscription offers, prices, introductory periods, renewal dates, and billing intervals are shown when you purchase through Google Play on Android. Google Play offers are separate from the $1 / 3-day website offer. To manage or cancel your subscription, use the Google Account you used for the purchase, as described in Section 6.3.

6.2 Payment and Billing

Billing Entity (Merchant of Record):

For purchases made on our website, the following company acts as the Merchant of Record:

• CUTECALL GLOBAL LIMITED — Dimostheni Severi, 12, 6th floor, Flat/Office 601, 1080 Nicosia, Cyprus

CUTECALL GLOBAL LIMITED may appear on your bank or card statement as the merchant for initial access, subscription, or recurring charges associated with website purchases. The merchant details are displayed on the checkout page and on the receipt you receive by email. Subscriptions purchased through Apple are billed by Apple under the terms shown in the App Store purchase flow. Subscriptions purchased through Google Play on Android are billed through Google Play under the terms shown in its purchase flow.

Payment Authorization:

By completing a website purchase, you authorize CUTECALL GLOBAL LIMITED, and any payment processor acting on its behalf, to charge your payment method for the initial access fee and subsequent recurring subscription charges at the price and interval indicated on the checkout page. You expressly consent to the storage of your payment method (credit/debit card or other payment instrument) for the purpose of processing recurring charges associated with your subscription.

Payment Security:

• For website purchases, your payment information is securely stored and processed by PCI-DSS Level 1 certified payment processors
• Your full card details are never stored on our servers
• Major credit/debit cards accepted
• Apple Pay and Google Pay supported for website payments; these payment methods are separate from Apple App Store and Google Play in-app billing

Billing Protection:

• Automatic billing on subscription renewal
• Price lock guarantee for existing subscribers
• Pricing changes only affect new subscriptions

6.3 Cancellation Process

You can cancel your subscription at any time:

• For a subscription bought through Apple App Store on iOS/iPadOS: Settings app → your name → Subscriptions → TrueWit → Cancel Subscription. Apple bills these subscriptions, so they can only be cancelled from your Apple Account.
• For a subscription bought through Google Play on Android: Google Play app → profile icon → Payments & subscriptions → Subscriptions → TrueWit → Cancel subscription. Follow the confirmation steps and make sure you are signed in to the Google Account used for the purchase.
• For a subscription bought on our website: use the subscription management button in the app settings to open the Stripe customer portal, where you can manage or cancel your subscription. You can also email [email protected] and we will cancel it for you.

Post-Cancellation Terms:

• Service continues until current period ends
• No automatic renewals after cancellation
• No partial refunds for unused time, except where required by applicable law
• Account reactivation available at current rates

Important: All subscriptions auto-renew until canceled. Cancel anytime before renewal to avoid charges.

07. Refund Policy

7.1 Initial Access Fee and Withdrawal Rights

The initial access fee is non-refundable except where applicable law gives you a right of withdrawal, a refund, or another remedy. The $1 / 3-day website offer provides three days of paid initial access and automatically renews as described in Section 6.1 unless canceled. Payment alone does not waive your right of withdrawal. Any applicable exception for paid digital content depends on the prior express consent, acknowledgment, and contract confirmation described in Section 4.2; it does not automatically apply to digital services.

7.2 Recurring Subscription Refunds

Subject to your statutory withdrawal, refund, and other remedy rights, recurring subscription charges, billed at the price and interval indicated on the checkout page, are eligible for refunds in these specific cases:

• Service Unavailability: Documented downtime exceeding 24 consecutive hours (not caused by scheduled maintenance)
• Technical Issues: Platform errors preventing access that our team cannot resolve within 72 hours
• Duplicate Charges: Accidental double billing (refund for duplicate charge only)

Except where applicable law requires otherwise, refunds are not available for reasons including but not limited to: "changed my mind," "didn't use the service," or "forgot to cancel."

However, in certain circumstances we may review and approve refund requests on a case-by-case basis at our sole discretion.

This discretion does not limit any statutory right of withdrawal, refund, or other remedy.

7.3 Chargebacks and Disputes

Knowingly filing a fraudulent chargeback constitutes a breach of these Terms. A good-faith payment dispute does not constitute fraud or a breach of these Terms merely because it is disputed or unsuccessful.

• We encourage you to contact our support team so we can help resolve billing issues. This does not limit your rights to contact your bank or card issuer.
• We reserve the right to contest chargebacks through the applicable dispute process and provide relevant evidence of service delivery and any consent actually obtained

7.4 How to Request a Refund

For purchases billed by Apple App Store on iOS/iPadOS, request a refund from Apple at reportaproblem.apple.com — we cannot issue refunds on Apple's behalf.

For purchases billed through Google Play on Android, you may use Google Play's refund request page or contact [email protected] for help with your purchase or refund request. Google Play's refund policies and applicable statutory rights apply.

For website purchases, email [email protected] with the email address associated with your account. You may explain the reason for your request to help us review it. You do not need to give a reason when exercising a statutory right of withdrawal. Requests are processed within 5–10 business days.

The time your bank or card issuer takes to credit an approved refund is separate from our processing time and depends on that provider. Any applicable statutory deadlines take precedence.

08. Intellectual Property Rights

All content on TrueWit, including but not limited to tests, training materials, graphics, logos, and software, is the property of TrueWit and protected by intellectual property laws.

• You may not copy, modify, or distribute our content without permission
• You may not reverse engineer our software or algorithms
• You may not use our trademarks without written consent
• Screenshots of your personal results may be shared for personal use only

09. User Content and Rights

Feedback and suggestions you submit to TrueWit grant us a non-exclusive, royalty-free license to use and adapt them solely to evaluate, support, and improve our services. This license does not authorize public use of your private support correspondence, attachments, personal test results, or cognitive data.

We will obtain your separate permission before publishing your name, photo, or testimonial for marketing purposes.

You retain ownership of your personal test results and cognitive data.

10. Service Level Agreement

• We aim for 99.9% platform uptime
• Scheduled maintenance will be announced in advance when possible
• We are not liable for third-party service disruptions
• Force majeure events are excluded from uptime guarantees

11. Technical Requirements

For website access, we recommend a supported web browser and a stable internet connection. Neither an Apple Account nor a Google Account is required to access the website.

For access through the mobile application, we recommend:

• For iOS/iPadOS: an iPhone or iPad running a supported version of iOS or iPadOS — the minimum version is listed on our App Store page
• For Android: an Android phone or tablet running a supported version of Android — the minimum version is listed on our Google Play page
• A stable internet connection over Wi-Fi or mobile data
• Enough free storage to install the app and its updates
• An Apple Account for installation through Apple App Store and management of subscriptions purchased through Apple
• A Google Account for installation through Google Play and management of subscriptions purchased through Google Play
• The latest version of the app installed, so you receive fixes and new content

12. Customer Support

Our support team is available to assist you with any questions or issues:

• Email: [email protected]
• Response time: Within 24-48 hours on business days

13. Limitation of Liability

To the maximum extent permitted by law, TrueWit shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits or data
• Decisions made based on test results
• Service interruptions beyond our control
• Third-party actions or content

Our total liability shall not exceed the amount you paid for the service in the 12 months preceding the claim.

This limitation does not apply to liability that cannot be excluded or limited under applicable law.

This section does not limit mandatory consumer rights, statutory refunds, or other remedies provided by applicable law.

14. Dispute Resolution

In the event of a dispute:

• We encourage you to contact our support team at [email protected] to attempt informal resolution within 30 days. Contacting support and this negotiation period do not prevent or delay your exercise of statutory rights or access to available legal remedies.
• If unresolved, disputes may be brought before the courts of the Republic of Cyprus, subject to any mandatory rules that entitle consumers to bring proceedings in other courts, including the courts of their place of domicile.
• This agreement is governed by the laws of the Republic of Cyprus and applicable European Union regulations. This choice of law does not deprive consumers of mandatory protections afforded by otherwise applicable law.
• Class action lawsuits are waived only to the extent permitted by applicable law. This provision does not restrict any right to collective proceedings or other consumer protection that cannot lawfully be waived.

15. Service Modifications

We reserve the right to:

• Modify, suspend, or discontinue any part of the service
• Change features or availability, or pricing for new subscriptions; the price lock for existing subscriptions in Section 6.2 continues to apply
• Update these terms with reasonable notice

Material changes will be communicated via email or platform notification.

16. Account Termination

We may terminate or suspend your account if:

• You violate these terms of service
• You engage in fraudulent activity
• You abuse our platform or other users
• Required by law or legal process

You may request account deletion at any time by contacting [email protected]. Requests are handled within the response periods in Section 7.2 of our Privacy Policy. Where the GDPR applies, we will respond without undue delay and within one month of receiving your request, subject to applicable identity-verification rules. An extension of up to two additional months may apply where permitted due to the complexity or number of requests; we will notify you and explain the reasons within the first month. We will confirm completion by email and explain any data retained under a lawful exception.

Uninstalling the app does not delete your account or data stored on our servers and does not cancel your subscription. Account deletion and subscription cancellation are separate actions. Cancel website subscriptions through the Stripe customer portal, accessible from the subscription management button in the app settings, or by contacting [email protected]. Cancel App Store or Google Play subscriptions through the relevant store account. See Section 6.3 for instructions.

17. Legal Information

These terms constitute the entire agreement between you and TrueWit regarding the use of our services. TrueWit is operated by CUTECALL GLOBAL LIMITED, which acts as the Merchant of Record / Billing Partner for purchases made on our website: